Where is Lily Learning located?

We are based out of Schenectady, New York, USA.

Is there an age requirement for the Handwriting Practice Kit?

The Handwriting Practice Kit is suitable for all children ages 3 and up.

How does shipping work?

We deliver our products throughout the contiguous United States, Australia, Canada, and New Zealand.

Once processed and shipped, orders are delivered in about a week to a week & a half.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 

How do I return an item?

For all questions regarding returns, please Contact Us.

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 24 to 48 hours from the order date and shipped the next day after the processing day. 

How do I change or cancel my order?

If you would like to change or cancel your order, please Contact Us.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

If something from your order is missing, please Contact Us immediately.